Authenticator app keeps prompting. Ask Question Asked 4 years, 5 months ago.
Authenticator app keeps prompting I keep trying to sign into my 365 accounts but it always asks for a code. Tips for logging in:# SMS codes can sometimes take time to arrive. com; Click SECURITY INFO (on the left menu) Click ADD SIGN-IN METHOD ; Select AUTHENTICATOR APP from the drop down; Complete the wizard; After the MICROSOFT AUTHENTICATOR with PUSH MULTI-FACTOR AUTHENITCATION (MFA) I am also facing this same problem please can any one help authenticator app itself asking for 6 digit code while adding account I also accidentally deleted authenticator app while using first time because of my storage problem. Fun facts: The Outlook credential prompts disappeared if Teams was uninstalled. Here are some steps you can try to resolve this issue: Go to mysignins. Our research shows that these settings are Since I cannot use the Authenticator App - its asking me to use SMS however, and despite putting in the correct code - this still isnt goo enough. The issue started approximately 3 week ago. This loop will continue unless you don't approve the MFA prompt, and instead hit the button in the Open your Authenticator app, and enter the number shown to sign in. Reset my computer. However, this change will Being asked to open my Microsoft Authenticator app to approve the sign in request to sign into my Microsoft Authenticator app. Using Google Chrome browser. I first noticed it when I would enter stock tickers in the search bar of the TD Ameritrade mobile app. It looks like the kerberos decryption key has not been rotated since 2019. Hi, hope someone can help with this. I tried: 1. And change your default sign-in method to "Authenticator app or hardware token - code". 37 of these apps use certificates, 17 of which are expired. When I call On a side note it seems that Microsoft understood that this gives people heart attacks and they are now asking you to confirm that you can access your authenticator app prior to sending the confirmation. how to i fix this to work on my new phone? This thread is locked. " I understand your concern about your users being asked to install the Microsoft Authenticator app. inorder to disable the MFA on user account. The problem is that I dont have my school account in the authenticator so i'm not sure why it asked for it. So, there is nowhere to go from here. There is an option: 'I can't use my MS Authenticator app right now’ 6 - When clicking on this option, there are 3 alternatives: A. Improve this answer. Teams c. Approve a request on my MS Authenticator app – I am already here, and I can't use it Robert Woods I resolved this by first disabling iCloud backup within the authenticator app's own settings then removing the relevant MS account from the app, finally removing the authenticator app as an authentication method from the individual MS account management area web login. Temporarily Disable Multi-Factor Authentication (MFA) You will see a prompt from Authenticator asking for access to your location if your IT admin has created a policy requiring you to share your GPS location before you are allowed to access specific resources. I get login prompts from various apps (more often from outlook and onedrive, less from onenote and others) every day on one of the devices. I download the app and try to log in, but it again asks for an authenticator code. They have about 400 enterprise applications in Azure. After enabling an Authenticator App you’ll see an additional prompt to enter an authentication code when you log in to your Discord: Enter a code from your app or from your list of backup codes, select Confirm, and you’re in! The apps keep asking my password for the work account, which has multi-factor authentication enabled. This can happen if you’ve removed your account from the app after adding it previously. Microsoft. Reply Report abuse same issue and you haven't answer it. Alternate Sign-in Method: If the Authenticator app is not working, try using another sign-in method, such as receiving a code via text message or email, if available. I simply keep getting asked to authenticate when trying to setup my email using the authenticator app that keeps on When signing into Outlook using their Exchange account, the users are prompted to download and install the Microsoft Authenticator app but I'm not sure why that is. Bing; Gaming and Xbox; Microsoft 365 and Office; Microsoft 365 Insider Please Just had something odd happen recently where my Microsoft Authenticator app asked me to approve a sign in request which wasn't me which I immediately denied. When I open the app, it first asks for authentication using the Microsoft Authenticator app on my phone (which it normally doesn't). May I please double confirm if you tried to remove Microsoft Authenticator app? If not, please kindly try to remove Microsoft Authenticator and check if there is any difference. Here's a simplified approach to resolve Random MFA (Microsoft Authenticator App) Prompts Hello! We have been receiving random MFA approval prompts from the Microsoft Authenticator app, this was not initiated by us. 1. 5. I've accidentally removed the authenticator app from my mobile. I can’t get into the app either because it asks for a code from the app. I have the same question (0) Report abuse Report abuse. "Approve on the app" or "Use a verification code from my mobile app". 0. After uninstalling, go to your device's app store (Google Play Store for Android or Apple App Store for iOS) and re-download Microsoft Authenticator. Sign in to your Microsoft account on your new phone. We are happy to assist you! Based on your post, it seems that you stuck in a loop where you are unable to log in because you need Microsoft Authenticator but can't add it to the app because the Authenticator app asking authentication code while using Authenticator app. --please don't forget to upvote and Accept as answer if the reply is helpful-- Please sign My authenticator app keeps asking me to verify the code provided by the authenticator app. Keeps taking me round in circles of changing my password. They have been login to office. If Microsoft Authenticator is not showing codes only for a specific account, you may need to re-authenticate your account to start receiving codes again. com before, however some action got those prompts without the option to setup one. You’ll need to share your location once every hour to ensure you are still within a country where you are allowed to access the resource. Was getting suspicious with the occurrences in the Ameritrade app but now with the Having same issue for couple of days, every time open any office 365 app its asking for MFA code, even open same app couple of mins ago. If that doesn’t help resolve your issue feel free to post your query in the I have followed the below steps to disable MFA during Login: Note: If you delete the mobile device from Signin portal, MFA will enforce to register the device again. Turned my phone off and on. Also, since we have dedicated support team for Microsoft Authenticator related queries, I'd also recommend you to kindly also post your query to Microsoft Authenticator support Forum via Microsoft Authenticator - Microsoft Q&A Engineers who are dedicated into Microsoft Authenticator with rich experience and more resources can then assist efficiently. At the company I work for, we use the Autheticator app to access our Outlook emails off-site when using mobile devices. But I did all of the following: 1. Microsoft Authenticator - You can find expert support in the "Microsoft Authenticator" section under Microsoft Q&A. And sign in again to the following link: Here are the steps you can follow: Install the Microsoft Authenticator app on your new phone. <--PII removed by moderator for your privacy--> Make sure that you don't have an account added in the Authenticator app when doing the procedure and also clear the cache on your browser. We have couple of VPN apps and when users want to connect to all of the VPN except they just click connect and all authentication process is done In attachments you can see how it just switches between Teams and Authenticator app. Then I have to click Use Password instead and it prompts me for the password, pings my phone, and Im logged in. I can login and it accepts my credentials but nothing that I do gets rid of this prompt. What could cause this ? According to your reply, you keep receiving MFA prompts I want to update my recovery email address (not my main one) but when I log into Hotmail and try to change it, its asking me to approve a sign-in request on my Microsoft Authenticator App but when I re-installed the App on my new iPhone the app asked me to add an account, so I select 'Personal' then I'm given the option of either scanning a QR code or Reinstall the Authenticator App: If clearing the cache and data doesn't help, try uninstalling and reinstalling the Authenticator app. " and it (unsurprisingly) shows password authentication. I cant even login to register a call on the company account as it is asking me for a code so have to use an alternative account. NET page getting Windows Authentication Prompt. I even tried to add my school account into the authenticator app so that I may receive the verification code If you keep getting unexpected MFA approval notifications, please follow the steps below. We greatly Microsoft edge does not force it users to download and set up authenticator app. User setup with both. If both security defaults and MFA are disabled, then Also, I can't take a screenshot on the microsoft Authenticator app without it capturing a black image (thanks,) so here is an extremely low resolution webcam picture of my phone screen. Then re-enable Multi-factor authentication for your If you use the Microsoft Authenticator frequently it can be really annoying to have it not popup prompt you for the code when you’re trying to sign into something. Please confirm if you turned off MFA in the Office admin center by navigating to O365 admin > Active users> MFA and disable for the user, or you can disable it in Azure AD by navigating to Users> Multi Factor Authentication, then disable. Like any other app, the Microsoft Authenticator app requires permission to display notifications on your Android or I keep trying to sign into my 365 accounts but it always asks for a code. If you don't allow the camera, you can still set up the authenticator app as described in Manually add an account to Amazon Two-Step Verification adds an extra layer of security when you login to your Amazon account. So when I downloaded the authenticator app and tried to sign in to the I have a basic Web API 2 setup with Visual Studio 2015 along with IIS 10. Edit: In my case it’s not Keep the Show option to remain signed in option enabled and guide your users to accept Stay signed in? at sign-in. We recommend checking out the following resources for help in regaining access to your account: When I try to authenticate my Outlook on my iPhone, my Authenticator App The authenticator app didnt backup and save my Facebook credentials and now I cant get the 2 factor authentication code required. I've successfully changed the settings in my account so that it sends me text messages to my phone, and I've also successfully added the authenticator app to my new phone. Device: Samsung Note. Dear Lea Cent,. Plus I can confirm that since I have added additional authentication method for my hotmail account (Authenticator app) the native iOS mail app just cannot handle it and keeps prompting for password a few times a day. I've tried using a laptop and the authenticator keeps on prompting me to scan the QR code even though I am connected via a wireless network. Their suggestion was to use my phone app or a laptop via a wireless network. 3. 2. Reinstall the Microsoft Authenticator app. The authentication app kept telling me to open the authentication app and enter the code even though I was ALREADY IN THE AUTHENTICATION APP! So stupid. The App is asking for a QR scan while Office 365 is asking for a security code. Microsoft Trying to get access to my email but in order to log in, it asks me for an authenticator code from the Microsoft authenticator app. Ask Question Asked 4 years, 5 months ago. This change will take place on a rolling basis over six SOLVED: Ultimate solution for me was to remove Microsoft Authenticator app from my phone. I do not see any GPO settings related to trusted sites. Like part of the Teams app considered me to have a valid login, but some code did not. The access policy does not allow token issuance. You may be able to approve this login from there. I don't believe the accounts are backed up. Multiple times throughout the day but not every time app is launched. see the document by Emily Du-MSFT. Learn more about the step-by-step instructions on how to resolve common two-step verification issues during registration. I mean password manager started to work. Open Microsoft Authenticator: Open the freshly installed Microsoft Authenticator app. The Android App keeps requesting signing to Teams (Office 365 Business Standard licence). I have clicked on the link which states 'I don't have the app available' and use 'another method', but it always just returns to asking for a code from the authenticator app. Basically I want the entire organization to use the Mobile App with number matching. Removed the two-step authenticator from my Microsoft Account If you have problems with the Authenticator app for a work or school account, read this article to troubleshoot: Common problems with two-step verification for a work or school account - Microsoft Support. Make sure notifications are enabled for the app. Logging in With an Authenticator App. net app sometime ago. The client environment sign-in keeps asking me to confirm in the Authenticator app. 5. I have: 2- use this custom identity as an app pool custom identity user, go to application pools, choose your app Hi Chris, Good day. Kindly disable MFA on M365 portal. This browser is no longer supported. The account that we have in Outlook & Teams is not even Azure MFA-registered, much less added in the MS Authenticator apps on our phone. I have the same question (100) Report Since this morning, the Outlook app (version 16. For everything I sign into, it links to my new You will see a prompt from Authenticator asking for access to your location if your IT admin has created a policy requiring you to share your GPS location before you are allowed to access specific resources. Here are some troubleshooting steps to help you resolve the problem: - Update the Microsoft Authenticator App: Ensure that you have the latest version of the Microsoft Authenticator app installed on your mobile device. A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation. Signed out and then back in again on the Microsoft Authenticator app. The "code" option will show a 6-digit number that changes every 30 seconds. If you're still not receiving push notifications, try removing and then re-adding your account to the Microsoft Authenticator app. Dear ,. com and under security and info, manage login It seems that you are experiencing an issue with the Microsoft Authenticator app on your device, causing it to prompt for verification twice. 0 on Windows 10. Click "Disconnect" if asked. the app just keeps appearing and appearing and all our users don't use the app, they use 'desk phone' to authenticate, it still has I am trying to use my authenticator app but it keeps asking me to open the app and put in the code it gives me but I have already opened the app It sounds like you're experiencing a common issue where the Microsoft Authenticator app is asking for a code, but you can't access the code because it's generated within the app itself. "Microsoft Authenticator Start by getting the app. Check for Prompts: Sometimes, the app might not immediately show the input field. It makes no sense. The settings app won't pick up the approval if asleep. co. Reset my phone. I tried changing my authenticator settings but no luck. You can also check MS FAQ - Microsoft Authenticator FAQ - Microsoft Support For example: "enter email address: *** Email address is removed for privacy ***" "ok, authenticate using microsoft authenticator" then the number comes up, i confirm the number and sign into authenticator with my faceid, then im redirected back to the mail app where it shows it has signed into my personal email address "*** Email address is removed for privacy ***" So Azure MFA keep asking for user name and password every time . I have never used an authenticator code I enabled app lock for Authenticator in my device settings (not in Authenticator app) and it started working. I received the prompt in Authenticator, typed the correct number, approved the prompt and it again showed me that I . 1 Windows Authentication keeps prompting for credentials. In this situation, you need to contact your Microsoft 365 admin to help you disable Multi-factor authentication for your account. I want it to remove the extra step and just let me use password. If you are logged in from another browser or device, check your notifications. Rutala Joseph 10 Reputation points. How do I fix this? Skip to main content Skip to Ask Learn chat experience. Network issues: If your device is not In entra id --> Identity --> Protection --> Authentication Methods, then review Policies, Registration Campaign, and Settings, make sure Microsoft Authenticator is turned off or disabled in all three (facepalm). This conditional access policy is working perfectly, with one side effect: about 1/4 of the user base is constantly (3-4 times per day) asked to perform the MFA process with the app. Upgrade to Microsoft Edge to take advantage of the latest features, security How To Make MS Authenticator Push a Popup Prompt For a Code. If you don't have the guest account added in your Microsoft Every single time I log in to runescape it's asking for my authenticator code. Community Home ; Products. When opening the authenticator app to authenticate login to another app, the authenticator app keeps asking me to open the authenticator app when it is already open. When you launch Authenticator, it prompts you to enter the code found in the Outlook App. I have enabled Multi-Factor Authentication to office 365 users. Starting teams: Switches to authenticator app: Loads in Authenticator: Back to Teams: Back to authenticator again. Since it would present a login page, but killing the app and restarting could avoid it, it seemed like the login page was being shown when it shouldn't be. Edit,: I believe that's the case at least if I remember it right. but is necessary to add your guest account also. The app is asking you to use itself to authenticate, but you cannot log in without already having access to the app. This can ensure that you have the latest version of the app installed without any potential issues. microsoft. 64) on my Macbook (running Monterey) is not working anymore. Looks like we have Windows authentication keeps asking username password even credentials are correct. Microsoft Authenticator A Microsoft app for iOS and Android devices Hello Harvey Makgakga,. It is really frustrating to know because, I need this authenticator app should work to access all my organization apps. I have tested adding their M365 mailbox to my Outlook app on my iPhone and the Microsoft Authenticator prompt is coming up also. The 2FA app will generate a 6-digit, one-time code. When I was logged in I checked my security and it shows I have the BNet status as active. I do the only option left which is clicking the "I can't use my Microsoft Authenticator app right now" and it gives me 2 options. Once done, this should enable passwordless authentication. Outlook b. Type of abuse Harassment is any behavior intended to disturb or upset a person or group of people. Chrome has been uninstalled, deleted local app folder, reinstalled, cleared cache, cleared browser settings but it still appears even in incognito mode. I’ve attached screenshots showing the Sometimes I get logged out of teams or outlook on my phone I click the little sign in button and it jumps me to the Authenticator app then a sub page in the Authenticator app pops up telling me to. The best place to get help is Microsoft Q&A, I am using the Microsoft Authenticator App, as this is the app that is causing all of the issues and asking for an input into the app when the app itself is the one opening this link. It's an endless loop. We're Please keep in mind that the Microsoft account recovery process is automated, so neither Community users nor Microsoft moderators here in the Community will be able to assist in the process. Zoom will display a list of recovery codes. Viewed 1k times 0 I'm trying to setup an ASP. Share. Tap the plus icon (+) to add an account. The result was that I received the login prompt again but One of my users received a message Keep your account secure. it may send you a prompt or warning and ask you to verify it. Everytime I try to add the admin account I am shown to sign in, I enter password, it will then show me a screen showing 2 digit number to enter in my authenticator app (but I am already in my authenticator app and cannot go back to enter in The user launches the SharePoint iOS app, which triggers the Microsoft Authenticator app to authenticate. 401 requests (Window authentication) keeps prompting me for a login. I was resetting my password (I haven’t logged in in a while) and it required an authenticator code even though I switched to Battle. Reinstalled the Microsoft Authenticator app. Good day! Thank you for posting to Microsoft Community. We believe To the right of Authentication App, click Set Up. In this forum, we are Microsoft consumers just like yourself. And I can't seem to login back into the app and it keeps asking me the code to login. What an awful experience. Earlier this evening I noticed that the authenticator app no longer lets me autofill passwords. Scan the QR code using the 2FA app on your mobile device. He can't sign into the account on the authenticator app as it asks for a code from the authenticator app itself. Signing in with a passkey; Silent Notifications: If notifications are silent or disabled, you might not receive the necessary prompts to complete authentication. However I randomly get popups from Microsoft Authenticator asking me to approve access when it is not me signing in. Keeps asking for MFA one-time passcode from my authenticator app and the "Trust this computer for 30 days" option seemingly does NOTHING. To do this, go to your phone's Settings, then Apps, find the Teams app, and select Storage. Type of abuse. Hello, One of our end users is being prompted for Microsoft authentication via the Microsoft Authenticator app instead of being prompted for Duo. They have so much money and so I have a new phone with no access to my old phone but cannot add account on the authenticator app. Only their phone" Since your concern environment is related to Microsoft Authenticator app, I would like to share some more specific information with you. There’s no prompt for additional options, and I’d like to reset the Authenticator app so I can add my account again on my new device. Q: The second is the problem you described about your inability to use the validator normally, and if it is convenient, you will also share a screenshot of your boss when he logs in to me. I keep typing different ways to ask the same question hoping to find an answer online because I If you can’t receive your two-factor authentication codes by phone or authentication app, there are still things you can do. 1 API with Windows Authentication in IIS 8. Need to remove authenticator but keep MFA. Brilliant. If you lose your mobile device, you can use a recovery code instead of a generated 6 Fast forward to two weeks ago, and now I am being asked to enter my authenticator generated code EVERY time I login to Outlook. I also cannot log into the security settings as it asks for a code match or a 6-digit code again from the authenticator app. that I can’t get into. How to fix? Using LP extension version 4. Reply I have the same question (331) Subscribe Subscribe Subscribe to RSS feed | Report abuse Fix 4: Remove and Re-Add Your Accounts. 1 I have all the admin login details for my business, but I'm unable to log in because the Authenticator app keeps looping, asking me to enter an access code for a device I no longer have access to. Report abuse we’ll begin prompting your users who authenticate using SMS and voice methods to set up the Microsoft Authenticator app when they sign in to their work or school account. After this, it asks for my password. Kumar I cant received code on my authenticator what do i do it keep asking me for code when using the app help please i need to fix authenticator app. Note: If you receive a prompt asking whether to allow the app to access your camera (iOS) or to allow the app to take pictures and record video (Android). I tried to contact the company admin and I am trying to sign into teams and it keeps asking me to enter the number displayed on the screen in the authenticator app. No luck doing that this time. May I please confirm if you tried to clear the cache and data of the Teams app. Reply I have the same question (0) Subscribe Subscribe Subscribe to RSS feed | Report abuse Report abuse. I installed and check for the code in authenticator app then the app itself asking code to get the code from the app. ms/mfasetup but again it asks me to log in and use my authenticator code. Make sure you have 2-step (multifactor) authentication enabled before uninstalling the authenticator app. Greetings . Experts in this category have extensive knowledge of multi-factor authentication and can provide customized solutions to unique problems. Type of abuse Harassment is any behavior intended to disturb or upset a person or group of It keeps showing me numbers to enter into my authenticator app but I cannot actually access the authenticator app. Dear Pamela, Good day! Thank you for posting to Microsoft Community. Finally, restart your computer to see if your account stays logged in. Check your text messages for authentication codes I've been unable to relink it because the authenticator app keeps asking for a code I don't have access too. " * I open the app and nothing happens. As per your description, it seems like that y ou are caught in a loop where you are unable to log into your Microsoft account using the Authenticator app. The apps are asking code from authenticator app. You can vote as helpful, but you cannot reply or subscribe to this thread. To do this, go to Settings > Apps > Authenticator > Storage > Clear cache and Clear data 2. They are being prompted for Duo when accessing OWA so not sure exactly why this is I can confirm that installing the beta of MS Authenticator fixed this for a co-worker and I. Based on my search results, it seems like you’re stuck in a loop where the Authenticator app is asking you to authenticate using the app itself. Please help as I can't seem to get in any way I try. com. Eventually, after multiple errors and cancelling out, the outlook app magically appeared to have been set up. I need solution immediately. What to do? Had the same issue but was able to resolve it by removing the 2 old accounts from the "accounts" section of the "Android Settings" on my phone. Ensure the app is unlocked and look for any pop-up windows or prompts within the app. Go to Menu ellipsis in the upper right and select Edit Accounts. So When I download the authenticator app, I try to log in, and it AGAIN asks for a verification from the app? I have not event logged in . App kept going in circles repeatedly. Skype for Business desktop client always prompt to verify with Authenticator App when I reboot my machine. " In the "Backup" section, toggle-On "Cloud Backup" on an Android phone, or "iCloud Backup" on an iPhone. This issue is faced on chrome, Microsoft edge is working perfectly fine. NET Core on MSDN. Removed the authenticator option, then re-added it. Thank you for reaching out to Microsoft community. Make sure you have the latest version installed. If your app is running outside of the LocalIntranet zone, passthrough authentication is blocked, always prompting for User/Password. Please help. If the problem still can't be solved, it's beyond the scope of the issues that Microsoft Community can help you with. Enter the 6-digit code, then click Verify. Azure AD says "Access has been blocked by Conditional Access policies. I then again tried to sign-in in the service requiring MFA. Check your phone again in a while. Got the QR code and the rest of the process went smoothly. I go to the app and it authenticates with FaceID but then it still doesn't prefill when I go back. it again prompts me to approve a sign in request I am unable to receive -- and when I do receive it, it The Microsoft Authenticator app actually prompts me to download and install the Microsoft Authenticator app within the app that is already installed and running. Open Authenticator app on your phone, tap the "+" icon at top-right corner, select the account type shown in the dialog I am trying to add my Microsoft Work account to the Authenticator app, but it just keeps asking for a code from itself. I'm stuck in a loop and cant get out. Open menu Open navigation Go to Reddit Home. Thanks. Requests are frequent. NET Core 3. I try using aka. Uninstall the Microsoft Authenticator app from your device. select Allow so the authenticator app can access your camera to take a picture of the QR code in the next step. I've been following the steps Configure Windows Authentication in ASP. Cannot imagine how that happened. Hello OmarA10, I'm Shalom and I'd happily help you with your question. Get app Get the Reddit app Log In Log in to Reddit. I have password free access on some devices and use the Microsoft Authenticator app to gain access to my email and apps. Recently we added a new client and we were presented with Outlook App is requesting that you sign in using Authenticator. Neither my employers' IT department nor the clients' IT department have a solution. It was a doddle to add it to one of the best authentication apps on the To confirm this, I created a local user account directly on the app server with the same username and password as the network domain user and tried to login again. Follow answered Mar 3, 2009 at 4:39. Keep your account secure; What is multi-factor authentication? 2-step verification; Go passwordless; Passkeys. Skip to main content. Type of abuse Harassment is any behavior intended to disturb or upset a person or O365 keeps asking authenticator app code when it never been setup yet Some people in my company keeps beeing prompted to insert the code from authenticator eventhough they have not even setup the authenticator. Update the App: Ensure that you have the latest Fix 1: Enable Notification Permission for Microsoft Authenticator. Please keep in mind that the Microsoft account recovery process is automated, so neither Community users nor Microsoft moderators here in the Community will be able to assist in the process. Whenever I select the option to fill with an authenticator password, it comes up with the below screen. Modified 6 years, it keeps asking credentials even after i entered correct credentials. when I installed and opened authenticator Outdated app version: Using an outdated version of the Microsoft Authenticator app can cause issues. r/whatsapp A chip A close button. Good day! Thank you for your reply on this issue with helpful information. log into https://account. ASP. When I click "I can't access the app", it leads me to a page where is saying: get code from the app? Which is weird. The issue of not sending you a verification code when you authenticate in the Microsoft Authenticator app is usually related to the app's settings, device permissions, or account security settings. We recommend checking out the following resources for help in regaining access to your account: However, we didn’t get any prompts from the Authenticator app to approve When I log in, it is asking me to verify, then it asks for a verification from the app. We recommend checking out the following resources for help in regaining access to your account: I'm trying to add my email back as a new account and the Authenticator app Based on your description, I understand that you have a query "All O365 accounts use MFA, Now is also prompting for Microsoft authenticator. A: I’m sorry, I’m not sure I understand. Ask Question Asked 10 years, 8 months ago. This minimal data is needed to My account got added to someone else's personal authenticator. Phone app works fine, but I don't want to use it. (That's my theory) Reply. I am the administrator for my business account. On the smartphone (my instructions are for the Android app), you have to open the Authenticator app. In logon logs in admin center, this user have logon alot of times in the same minute. This will delete the account from the Authenticator app. Or on the new phone i try to add my account to the authenticator app, but it keeps prompting me to punch a number in the app on the old phone. The phone, Android 10, has also Outlook App which works without such a behaviour. Phone settings: Check that your new phone has the Microsoft Authenticator app installed correctly, and make sure the app has permission to send notifications. You can vote as helpful, but you ASP. The app will allow push notifications to come in and works for that but cannot be opened to show accounts & OTP codes. I mark remember my device for 30 days yet I have to put in my code 2-3 times a day. Adding to that, you need to confirm if you are the only users affected in case it has to do with the default security settings. I've enabled WhatsApp 2 factor authentication for over a week or two now and it keeps asking me to login with the code every single day. Tap the three vertical dots at the top right, and then tap "Settings. Recently I changed my android phone and I want access my outlook and it is asking me to enter code from authenticator app. b. Open the Microsoft Authenticator app on your new phone. Here are some steps you can try to resolve this issue: 1. It required the code for the change and then the approval from BNet once I made the change. How can I recover this info? This thread is locked. Clear cache and data: Clear the cache and data of the Authenticator app. This app is a broker to other Microsoft Entra ID federated apps, and it reduces authentication prompts on the device. If none of these steps work, you will need to contact your organization admin, Install the Microsoft Authenticator app on your mobile device by following the steps in the Download and install the Microsoft Authenticator app article. I am using an iPhone 15. Microsoft authenticator pops up, they authenticate and they are good to go - an hour later the same things happens, then in time happpens again - anyone experienced this before ? The authenticator still keeps asking me to sign in to the deleted account and I cannot delete that account from the Authenticator. Hi Sai . Community. I’ve attached screenshots showing the I have tried adding my phone number as a 2FA method, but is doesn't work. The apps sync just fine once I go through the authentication process. Click the X next to the account you are setting up again. I have the same question (9) Report abuse Report abuse. In the Open you Microsoft Authenticator app and approve the request to sign in. 4. To move your authenticator app and configure accounts without losing data, you need to: Go to your authenticator app; Open Microsoft Authenticator. The first option keeps looping to the same Doesn't matter whether I try on Mac OS or Windows. I have had this problem before when I first logged into my work Microsoft account, but somehow found a way around it. This happens on any machine and also I get asked to generate a new App Password for Hotmail Connector (used to keep calednar sync'd in work) on a daily basis. Christopher G Windows authentication keeps asking username password even credentials are correct. App Version: 6. Microsoft Authenticator asking for authenticator Code. While you're trying to re-enter your password either the same account or the second email account keeps prompting the message over and over. I'm logged out of all the Microsoft services. These servers are listed in SSO passthrough authentication, though passthrough is disabled anyway. Click Next. Actually, I downloaded Microsoft Authenticator App again, since I deleted it the first time which was my mistake. You can also follow the recommendations shared in this thread. Use your phone camera to scan the QR code displayed on the website or app you're trying to sign in to, or I am the only admin and have a new phone but cannot set up the authenticator app - it keeps asking me for a code and I am going round in an endless loop. IIS I don't have location issues with any other websites. Any advise? Thank you. Reply I have the same question (0) Subscribe Subscribe Subscribe to RSS feed | Report abuse enter your password on the authentication sign-in screen and select I don't have the above information That fixed my problem. Microsoft authenticator keeps asking me for pin instead of biometrics? Now on my Google Pixel 7 i enable biometrics within the authenticator but it ask me for my pin each time instead of using my biometrics why???On my Google pixel 6 it does ask me for biometrics!!! Microsoft Authenticator. However, I am not getting a prompt to enter the number when I open the app. 0233333+00:00. My question is - for the push notification to be sent to my phone to approve (gives me 3 numbers to chose from, then select Approve, then asks for my fingerprint), does the person need to know my email AND password in order for the notification to be sent? Not for Outlook, but something that I have run into is Teams/Sharepoint repeatedly asking for passwords. For mobile device scenarios, make sure your users use the Microsoft Authenticator app. Hence the issue I cant login. Re-enter your password, then click Next. Now, I cannot find where I read this because it took me weeks of searching to find this, but I remember reading somewhere that Microsoft Authenticator app does something with credentials, like caching or sharing them with the other MS apps. Just curious about this. uk. Thank you for posting in Microsoft Community. DENIED IT!!! Authenticator app sending notifications to old device I lost my phone. Prior to Uninstall of each app stop the app and clear the data then uninstall all microsoft apps: a. Add an Account: Tap the "+" icon or the "Add account" option within the app. When I call customer support I’m met with a robot voice who has hung up on me 6 times There's an option when you're enabling authenticator if you want it to authenticate you every login or every 30 days. 7496 Microsoft authenticator keeps asking to save *not* passwords setting, bug or virus? Recently, authenticator has been prompting to save passwords for fields which aren't password entries. So why is My Microsoft Authenticator app crashes right after I unlock it, closing the app immediately. We are using Azure MFA and Microsoft Authenticator. Harassment Like many of its users, I enabled 2FA (or two-factor authentication) on Facebook to protect my account more effectively. My email is m***b@****. Harassment is any behavior I enter the password anyway and it just re-prompts for the password. I have no other option of logging in other than the authenticator app. Check Permissions: Ensure that both the Teams app and the Authenticator app have the necessary permissions enabled on your How do I get into my Authenticator app if it keeps asking for a code from the app? I can’t access the app from the app. Hi h2o uk . Finally, add the account again and turn authenticator backup Microsoft Q&A Microsoft Authenticator 7,496 questions. Now sign in to your Microsoft account on your computer. Apologies for any inconvenience this may have caused you, after doing some research I found a similar thread to your you may refer to the solution shared in microsoft authenticator app gives 8 digit code instead of required 6 for azure. Kindly help and provide solution to me. So, the steps listed are unhelpful. We recommend checking out the following resources for help in regaining access to your account: Outlook mobile app asking to set up Microsoft Authenticator after recent update. Question Hi All, I was asked to fix one of our VPN connection which is Azure Enterprise App (meraki client VPN). I've reviewed our conditional access policies that these users would apply to and we have that they need to use an approved application. I used to have it set up for my account on an old device and my six digit login code was no longer working on my Skip to main content So I tried reinstalling the app on my phone, and while trying to set it up on my new device I keep getting prompted from within the app to type in a code, The reason why users are only prompted to set up Microsoft Authentication app and not being given the option to input their own phone number for MFA can be that Microsoft may limit or block voice or SMS authentication attempts that are performed by the same user, phone number, or organization due to high number of voice or SMS authentication attempts. Upon trying to sign back in I'm directed to the authenticator app where it asks for a code, so I click Get Codes in the top right of the app to receive the 6 digit code. This is expected as the prompt itself clearly shows it is not using Modern Auth. . How can I fix this? This thread is locked. We are glad to assist. I have a school email address which has also been added to another organisation. <authentication mode="Windows"> </authentication> <authorization> <deny users="?" If you have to use kerberos, then you need to register Issue with Authenticator App: I received a prompt to sign back in to my 365 account on my Microsoft apps (Outlook and Teams both). You'd probably fine it on the old school website account settings. I got in the habit of killing the app if I saw a login page, and re opening it to use fingerprint instead. Microsoft suddenly started asking me to log in on my account and authenticate through the MS Authenticator App. I have the same question (637) Report abuse Report abuse. Modified 2 years, 11 months ago. The account affected uses MFA via TOTP codes, not MS Authenticator App. I have deleted the app and reinstalled. Select the The problem is that the authenticator app is asking for it’s own code, to set itself up. For additional information Common problems with the Microsoft Authenticator app. Have already changed password for safety concern but still receiving MFA prompts. This minimal data is needed to It asks me to open the Authenticator app while IM IN THE Authenticator app. We are not able to log into Microsoft Authenticator because Microsoft Authenticator is asking us to authenticate through Microsoft Authenticator. And then loops this. So, we can’t give it a code that we don’t have access to. As per your mentioned description about "Authenticator app can't login" Kindly check this article about Common questions about the Microsoft Authenticator app - Microsoft Support if it can provide any suitable information about your mentioned concern. 2023-05-03T16:56:15. Sign in to the Microsoft Authenticator app by scanning the QR Code displayed on your system. I created a conditional access policy that requires authentication strength. Follow the prompts to set up the Microsoft Authenticator app. Any idea what I can do? Side note and open for discussion: How can Microsoft be so bad at some things? I really don't get it. One of our users keeps being prompted on their iPhone to sign into their Office 365 account. Nothing is working. Today, our computers prompted us to change our passwords for our desktop computers, and when we did so, our emails began prompting us to use the Authenticator app in order to access our inboxes on desktop. Good day! Thank you for reaching out to Microsoft community. This thread is locked. My personal O365 account works just fine - no I am getting Authenticator sign-in requests; obviously from other people trying to access my account. And you have to fast-switch over to the authenticator app to hit the approve so that Apple doesn't put the settings app to sleep. " I'm already in the app and it's asking me to go into it to approve it. According to your description "Setting up a user with MFA but they do not have any access to a computer/laptop. I either get this screen again, or nothing It pings my phone and asks me to approve, but if i do it fails. After the MFA prompt is approved the SharePoint app reappears, but immediately re-triggers the Microsoft Authenticator app to re-authenticate. Yes, you are on the right path, as long as the "Notification through mobile app" option is not ticked, I believe, the user won't get the notification Choose Set up Authenticator app and it will open a pop-up box with QR code so that you can configure the app on your new device. Windows 10 app keeps logging me out after every restart Moreover, try restarting your phone and then opening the Microsoft Authenticator app again to check if the notification will get pushed to your phone app. Updated the app. Turn on two-factor verification for your trusted devices by following the steps in the Well, I am already on the Authenticator app. It is my college account I don't know what to do. Sign in to your account using your email address and password. I get prompted "Your organisation needs more information to keep your account secure". 2311. When you open the Outlook Mobile App, it prompts you to go to Here are a few steps you can try to resolve this issue: Restart Your Device: Sometimes, a simple restart can fix the issue. Even if the account password is leaked, the security verification email and mobile phone number do not work properly, as long as you still I have all the admin login details for my business, but I'm unable to log in because the Authenticator app keeps looping, asking me to enter an access code for a device I no longer have access to. , I have no idea why it keeps prompting for verification if I am still connected to the same network, and I am always connected to DAC, this should only happen when disconnecting from DAC, because I would be on a public connection and I would have to Hello- I am trying to set up the two step verification for Microsoft authenticator. Configure mobile app is now on the screen with the QR code. Somehow, the authenticator app option was set even though it was not associated with a specific authenticator app. Clear your browser cache and cookies. 101. Now sign out on the "Security info" page. tcy toafv xnp noxb cstzbbj xomw qfo pjaqid wcmu iuxp